San Jose Fire Communications Rising to the Challenge

San Jose Fire Emergency Dispatchers continue to answer the call. During the recent heat wave SJFD Emergency Dispatchers rose to the challenge. On Sunday, July 23, 2006, when temperatures were well into triple digits dispatchers answered a total of 483 emergency calls via 911. This includes 212 calls during a 7 hour period by Watch II.

With the exception of breaks, SJFD Communications is staffed with 5 personnel at all times. These dispatchers are trained in EMS pre-arrival instructions, priority dispatch protocols and communications triage.

When asked what was the most important attribute needed to be a successful dispatcher, PSD, Lisa Stabler said, “the ability to get along with your fellow teammates”.

Submitted by; Captain Alberto N. Olmos, SJFD, PIO